Reference

Terms That Apply to Your Account

We built richbd for players in supported Bangladesh regions where local law allows online gaming. Your access depends on where you are and the regulations that apply there—we don't operate where it's not permitted, and we ask you to confirm eligibility when you open…

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richbd Terms That Apply to Your Account

How We Handle Your Data and Account Records

Your account information, transaction logs and identity documents stay on secure servers, and we keep them only as long as local regulation requires or until you ask us to delete them. We use SSL encryption for every page so your bKash, Nagad and Rocket transactions can't be intercepted, and we log every login attempt to catch unauthorized access early.

Data Retention

We store your account history, deposit records and identity documents for the period mandated by financial and gaming regulations in Bangladesh. After that window closes, you can request deletion by emailing support with your username and a brief explanation of what you want removed.

Secure Transactions

Every payment you make through bKash, Nagad or Rocket is encrypted end-to-end, and we never store your wallet PIN or password. We see only the transaction reference and amount, which means even if our logs were leaked, your wallet stays safe.

Account Access Control

We log your IP address, device type and login timestamp every time you open richbd. If we see a login from a new device or a region that doesn't match your verified location, we'll ask for extra confirmation before granting access to your wallet or bet history.

Cookie Usage

We use cookies to keep you logged in, remember your language preference and track which games you open most often so we can show relevant promotions. You can clear cookies from your browser settings, but doing so will log you out and reset your preferences to default.

Legal Questions and Account Queries

If you have questions about your account's legal status, eligibility for Bangladesh regions or how these terms apply to you, reach us through live chat or email. We respond fastest through chat during peak hours when most Bangladesh players are online, and email works for document requests or detailed policy questions that need a paper trail.

Team online

Live Chat

Open the chat widget at the bottom right of any page and ask about legal access, account restrictions or region eligibility. Our team will confirm what applies to your location and walk you through next steps if you need to verify documents.

Email Support

Send detailed legal or compliance questions to our support email—include your account username and the specific policy clause you're asking about. We'll reply with a written answer you can keep for your records, usually within one business day.

Account Settings

Log in and head to your profile section to review the terms you accepted when you registered, check your verified region and see any account limits or restrictions we've applied based on local law. You can also request account closure from that page if you decide you're not eligible.

Legal and Account Questions

Access depends on your local law and whether your district permits online gaming. We operate in regions where it's allowed, but you're responsible for confirming that before you register. If you're unsure, check with local authorities or consult a legal advisor.

If new regulations prohibit online gaming where you live, we'll notify you by email and restrict your account. You'll still be able to withdraw any balance you hold, but you won't be able to place new bets or make deposits until the legal situation changes.

We share account data only when required by court order, regulatory demand or local law enforcement request. We'll notify you if we receive such a request unless the order specifically prohibits us from doing so, which is rare but can happen in fraud investigations.

Log in, go to account settings and select the closure option, or email support with your username and a request to close. We'll process it within two business days, and you can withdraw any remaining balance before the closure takes effect.

If you closed your account voluntarily and local law still allows gaming in your region, email support with your old username and ask to reopen. We'll verify your identity again and reactivate the account if everything checks out, usually within 24 hours.

We typically ask for a government-issued ID that shows your photo, name and date of birth, plus proof of address like a utility bill or bank statement dated within the last three months. Upload them through account settings or send via email, and we'll verify within one business day.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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