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Terms Conditions

We built richbd for mobile-first access across Bangladesh, and these terms explain how your account works, what we expect from you, and how deposits through bKash, Nagad and Rocket are handled. Read through before you start playing so you know where you stand.

Account eligibilityPayment rulesWithdrawal processDispute resolutionAccount suspension
richbd Terms Conditions
TERMS QUESTIONS

Contact Us About Terms

If any part of these terms is unclear, or you need help understanding your account obligations, our support team can walk you through the details. We handle questions about eligibility, payment rules, withdrawal timings and dispute procedures every day. Reach us through the channels below and we will respond as quickly as we can.

Team online

Live Chat

Open the chat icon in your account lobby and ask about any terms clause. Our agents explain account rules, payment conditions and dispute steps in plain language so you understand exactly what applies to you.

Email Support

Send your terms question to our support address and include your account username. We reply with detailed explanations of eligibility, withdrawal verification, bonus conditions and any other clause you are unsure about.

Help Centre

Browse our knowledge-base articles for step-by-step breakdowns of account rules, payment timings, responsible-play limits and how we handle disputes. Most questions are answered in the articles, and you can search by topic.

ENFORCEMENT & PROTECTION

How We Uphold These Terms

We enforce these terms consistently across every account to keep the platform fair and secure. Our systems flag unusual betting patterns, verify withdrawals against your deposit history, and monitor for automated play or collusion. When we detect a breach, we investigate, contact you for clarification, and take action that ranges from a warning to permanent closure depending on severity. Your data and transaction records are stored securely and used only to operate your account, resolve disputes and meet regulatory obligations. You can request a copy of your account data or ask us to close your account and delete your information at any time by contacting support.

Account Monitoring

We track deposit sources, betting behaviour and withdrawal requests to spot suspicious activity. Automated systems flag patterns like rapid stake increases, coordinated play across multiple accounts, or deposits from mismatched payment names, and our compliance team reviews each case.

Identity Verification

Before we process your first withdrawal, we ask for identity documents and payment-account proof to confirm you own the account. This protects both you and the platform from fraud, and once verified, future withdrawals clear faster.

Dispute Resolution

If you disagree with a bet settlement, a declined withdrawal or an account suspension, open a dispute through support with your transaction reference.

Data & Privacy

Your account details, payment history and gameplay logs are stored according to our privacy policy. We do not share your data with third parties except payment providers and regulators when required.

Terms & Conditions FAQ

You must be of legal age in Bangladesh and located in a region where online gaming is permitted under local law. We verify your identity before processing withdrawals, and accounts opened with false information will be closed.

Deposits must come from a payment account in your own name. If we detect a name mismatch during withdrawal verification, we will ask you to confirm ownership. Repeated mismatches may lead to account suspension and funds being returned.

Withdrawal timing depends on identity verification status and payment method. First-time withdrawals require document checks, which can take one to two business days. Once verified, bKash, Nagad and Rocket withdrawals typically clear within hours, subject to payment-provider processing.

We may update these terms at any time to reflect regulatory changes, new payment methods or platform features. Updates are posted on this page, and continued use of your account after the change means you accept the new terms.

If we suspend your account for a terms breach, you will receive an email explaining the reason and whether the suspension is temporary or permanent. You can dispute the decision through support, and we will review the case with transaction logs and evidence.

Email our support team with your account username and request closure. We will process any pending withdrawals, close the account, and delete your personal data within the retention period required by law. Gameplay and transaction records may be kept for regulatory compliance.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.