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How We Handle Your Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep support history. This policy explains what we gather, how we use it and your rights around it.

Account securityPayment processingSupport recordsDevice accessYour control
richbd How We Handle Your Information
DATA PRACTICES

How We Protect Your Information

We encrypt connections, limit staff access to data and log every change to your account. Your bKash and Rocket transactions pass through secure payment gateways that never expose your PIN. Here is what happens behind the scenes.

Encryption We use SSL to encrypt data between your phone and our servers. Payment details are tokenized so we never store your full card number or mobile wallet PIN. Only the payment processor sees those.
Access control Support agents see only the information needed to answer your question. Finance staff access transaction records for withdrawals. Game history and betting data stay separate from payment details unless you request a unified report.
Retention We keep account data for six years after your last login to meet financial record-keeping standards in supported regions. After that period we delete personal identifiers and anonymize transaction logs for internal analytics.
Your rights You can download a copy of your data, ask us to correct errors or request account deletion at any time. Deletion removes your profile and contact details within 30 days. Transaction records stay anonymized for compliance.
PRIVACY CONTACT

Ask About Your Data

If you want to see what information we hold, correct a detail or delete your account, reach us through any of these channels. Support handles data requests within five business days and confirms the change in writing.

Team online

Live chat

Open the chat icon in the bottom corner and ask for a data request. The agent will verify your account and walk you through the options. Available every day for Bangladesh account holders.

Email

Send your request to the support address shown in your account settings. Include your registered phone number so we can verify ownership. We respond within 48 hours with next steps.

Account settings

Log in, tap the menu, go to Privacy Controls. You will see options to download your data, update contact details or request account closure. Changes take effect immediately.

Privacy Policy FAQ

We collect your name, phone number, email if provided, device identifiers and payment transaction details when you open an account or deposit via bKash, Nagad or Rocket. We also log your game history and support messages.

We share transaction data with payment processors to clear deposits and withdrawals. Game providers like Pragmatic Play and Evolution receive your session ID to load tables. We do not sell your information to advertisers or third parties.

We store your account details and transaction records for six years after your last login to meet financial record-keeping requirements. After that we delete personal identifiers and keep only anonymized statistics for internal reporting.

Yes. Log in, go to Account Settings, tap Privacy Controls and select Download My Data. You will receive a file with your profile, transaction history and support tickets within 48 hours.

Contact support via live chat or email and request account closure. We delete your profile and contact details within 30 days. Transaction records stay anonymized for six years to meet compliance standards in eligible regions.

Yes. We use session cookies to keep you logged in and remember your language preference. You can disable cookies in your browser, but some features like the wallet and game lobby may not work properly.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.